DeskCenter .Web, the web frontend for DeskCenter Helpdesk, allows end users and service staff to access the Helpdesk functionality through a web browser. They can create Helpdesk tickets, search for information in the Knowledge Base or access inventory data of computers. DeskCenter .Web supports manual login or login via Windows authentication.
DeskCenter .Web is based on modern Microsoft .NET 2.0 technologies.
With DeskCenter .Web, helpdesk staff can access tickets from any location. They can create new tickets, edit or close existing tickets and access all the information that is also available in the ticket center of the DeskCenter System Manager. According to the status, tickets are marked with different colors in the overview.
In the Knowledge Base you can collect solutions to solved problems and other useful information. Using DeskCenter .Web, end users and service staff can access the Knowledge Base. Additionally, end users can check the status of their tickets or send new tickets. All Knowledge Base articles are arranged in a tree structure. You can use the search function to find solutions and information fast and easily. The search function works like most web search engines. You are completely free to choose which information you want to publish in the DeskCenter .Web Knowledge Base. Of course you can also import information from external systems into the Knowlege Base.
If mobile access to the inventoried data is required, DeskCenter .Web also allows accessing system data via web browser. All inventoried systems are arranged in a tree structure and sorted by workgroups or domains. All hardware and software data as well as the attached asset data is displayed for each system. You can use the search function to find systems fast and easily.
The user rights system integrated in the DeskCenter Management Suite offers you the possibility to control the access to system data, so that only persons with sufficient rights can see the system data.