• Hard- and Software Inventory
• License Management
• IT Asset Management
• User Management
• Reporting
• one passive component included

• Automated product identification database for software products that are subject to license and freeware products.

• Evaluation of processes / applications per computer and user
• Windows Terminal Server support
• Evaluation of minimum, maximum and average period of use
• Integrated into License Management
• Requires SDI Agent

• System management for computer systems (network configuration, user management, share management, control of processes and services)
• System management for computer groups (Wake on LAN, Shutdown/Reboot, create user accounts, send network messages)
• Remote desktop "on the fly" or as service via UltraVNC
• Active Scripting Toolbox for the integration of own management functions based on VB Scripts or C# Scripts
• Central tasks for scheduled scripts and Inventory tasks for scripts, that can be executed during each inventory

• Integrated, completely automated deployment of operating systems
• New installation of MS operating systems
• Creation and deployment of installation images
• Administration of installation keys and activation keys over MAC addresses
• Supply as bootable CD-ROM or PXE
• Serial numbers administration
• Completely integrated configuration of unattended files and drivers
• Support for Microsoft® Windows™ NT, Windows™ 2000, Windows™ Server NT/2000/2003/2008, Windows™ XP, Windows™ Vista (all versions)
• Support for OS Microsoft® Server 2008
• Deployment by CD/DVD, USB stick, ISO image, integrated PXE server or alternative TFTP/DHCP/PXE servers

• Deployment for Microsoft Installer packages (MSI), VM Ware ThinApp packages, standard setups and drivers
• Microsoft Installer Commandline editor
• Support of distributed software depots
• Deployment of software packages via customizable rules (IF-THEN-rules)
• Multiple software rules for users and computer systemsIntegration of the virtualization platform VM Ware ThinApp

• Central administration for determining, downloading and installing necessary patches
• Scheduled download of updates
• Uninstall patches

• Store documents in the DeskCenter Management Suite database
• Read-only-mode or as OLE object
• Specify own categories
• Additional information about documents
• Link with systems / components / users / licenses

• Automatic inventory of SNMP-able devices
• Schedule control
• SNMP templates
• Import of MIB files
• View of the devices in the components overview

• free up to the amount of licensed Basic Packages (number of client PCs)

• Administration of Trouble Tickets
• Email template system, Email history
• Cost center-referred accounting and evaluation
• Web console for the acceptance of user tickets
• Knowledge Base including Webfrontend
• Closed helpdesk tickets can be archived (and de-archived) according to criteria

• Administer Schedules
• Calendar function
• Ressource planning (group schedule)
• Appointments can be linked to systems, peripheral devices, persons and helpdesk tickets
• Accounting and evaluation
• Recurring appointments

The Pocket PC module provides the opportunity to perform an inventory control of systems and components on site.

• Physical inventory control on basis of the inventory
• Add new systems and components
• Interface for barcode scanner
• Search function (manually or with barcode scanner)
• Synchronize the data with the DeskCenter Management Suite database

• Examines POP3 account and creates helpdesk tickets and/or assigns emails to helpdesk tickets